Terms of service
What is Freshlink?
- Freshlink Marketplace Ltd is a Wānaka based wholefoods grocer.
- Our mission is to create access to kai in our community every single day
- These Terms and Conditions is an Agreement between:
- The Customer, “You”
- Freshlink Marketplace Ltd., “We”
- Freshlink Grocer vs. Freshlink Online
- Freshlink Online is an extension of Freshlink Grocer in Wānaka. All product and products come from the same stock, supply, and store. Freshlink Online allows you to order or groceries ahead of time.
- By you using this Online Service, you agree to the Terms and Conditions.
- Freshlink Marketplace Ltd. Online Services aims to be as accurate as possible with descriptions and information of our products. However, Freshlink Grocer does not guarantee that product descriptions, photos, or other content of any product is error free or an accurate representation of all products in store.
- The products may vary due to differing factors which are beyond our control. These factors may include, and are not limited to, the variability and availability of produce and products, seasonal inconsistency of produce and products, constraints of our online systems and our system abilities. Although we will make reasonable efforts to make sure the produce and products adhere to reasonable expectations, discrepancies may occur.
- Weights displayed on the website are approximate averages and are intended to convey approximate amounts of produce and products you will receive. We will endeavour to pack your items to the closest weight to which you ordered. Your sole remedy for any errors or weight-related issues will be remedied through a refund.
- Stock of produce and products represent the stock levels for both the in-person and the online service; therefore, the availability of products may be inaccurate. When stock levels are incorrect and a product is not available, we will give a full refund for that product.
- Weights displayed on the website are approximate averages and are intended to convey approximate amounts of produce and products you will receive. Produce and products may be subject to variances. We will endeavour to pack your items to the closest weight to which you ordered. Your sole remedy for any errors or weight-related issues will be remedied through a refund.
- Freshlink cannot guarantee its products are free of allergens. You must be aware that our products come in close contains or may contain common allergies such as: nuts, seeds, wheat, gluten, milk, eggs, meat, fish, dried fruit etc.
- We cannot guarantee the accuracy, currency or completeness of the information on the website or that the website is error-free.
- We cannot guarantee the website (and other third-party processors) are free of viruses or other harmful components; and we are not liable or responsible for any errors from the information we provide, except what is required by New Zealand legislation.
- We have the authority to make changes to the information on the website at any time, without notice.
- You are not allowed to download all information on the website, this also includes (and is not limited to) copying, altering, modifying, reproducing or distributing without prior written consent from Freshlink.
- You agree not to damage the operations of the website or interfere with the use of the website through corrupt files, viruses, and any other programs or software.
- We will do, as reasonably practicable, prevent any unauthorised entry to our website. However, we will not be responsible for any direct or indirect damages or loss resulting from an unauthorised access gain from a third-party.
- All systems, concepts, written, graphic and other material relating to the website and all its content is owned by and always remains the exclusive property of Freshlink Marketplace Ltd. and is protected by New Zealand Law.
- Such intellectual property rights are owned by Freshlink Marketplace Ltd. Even if you provide certain ideas and concept for our website, which we have developed.
- As the customer it is your responsibility to examine all products as you collect your order in store.
- If you are dissatisfied with the quality of a product, and depending on the circumstances, we will provide either an exchange or refund.
- If you do not collect your order within the specific timeframe, as stated in the confirmation email, Freshlink is not liable for any decreased in product quality.
- You agree to comply with all pick-up requirements specified below:
- This Service is only available to customers who live in the greater Wānaka area
- You must collect your orders from the store and within the stated pick-up timeframes. If you place your order before 12pm, your order will be ready to collect after 5pm. If you place your order after 12pm, it will be ready by 10am the following day
- If you cannot collect your order in the specific timeframe for reasons outside of your control, you must contact orders@freshlink.co.nz directly to notify of the delay in pick-up
- If you need to edit or cancel your order, you must contact customer service within 24-hours at orders@freshlink.co.nz
- We will endeavour to pick and pack your order for the pick-up timeframe. If this is not possible, we will try to contact your directly to organise an alternative timeframe for both parties
- If the order is delayed and the alternative timeframe given does not meet the satisfaction of the customer, you may cancel your order and receive a full refund
- Freshlink Marketplace Ltd. will not be liable under any circumstances for the delay of all online orders, whether the delay was in the Company’s control or not
- To access our Online Services, all customers will be asked to provide certain personal information. Personal information is information that distinguishes the individual alone or combined with other information. Freshlink uses and protects your personal information whilst complying with the obligations set out in the Privacy Act 2020.
- We will collect information that is fair and reasonable. The type of personal information collected is for the use of the Online Services only and includes: your full name, your email address and contact number. Failing to provide the relevant information may result in inaccessibility to this service.
- Freshlink takes every precaution to protect personal information from modification, loss, disclosure or authorised access. We will retain your personal information for as long as reasonable for which that information may lawfully be used. We will not be liable for any direct or indirect loss or damage if any third-party gains access to your personal information.
- As the customer, you agree to pay for all online orders using only direct debit or a credit card.
- If there is a change to the original order due to item(s) being out-of-stock or produce weighing more/less than ordered, Freshlink has the right to edit your order and then collect payment.
- By assigning a debit or credit card to your order, you warrant your authorisation to use this payment method and permit our third-party processor to charge your payment method to complete your order.
- If the payment method is invalid or declines, we will put your order on hold, and we will contact you directly to discuss an alternative payment method.
- You will receive a confirmation email with your original order. Shopify (the third-party processor) does not automatically bill after checkout.
- After the order is reviewed (and edited if necessary), Shopify will collect the payment.
- Customers who are part of Freshlink’s “Fresh As” program cannot use their rewards as part of the payment method for all online orders.
- Customers who are “Fresh As” members will not collect reward points for all online orders.
- Freshlink Gift Cards cannot be used as payment methods for all online orders,
- If you are dissatisfied with a product you receive, you must contact our customer service at orders@freshlink.co.nz and will respond appropriately.
- Depending on the circumstances, we will provide a refund or an exchange.
- All refunds and exchanges must be made within 48 hours of the confirmation email.
- We may require the return or photographic documentation of the product before providing a solution.
- Refunds will be made to the payment method assigned to the customer's original order
- Refunds are made through Shopify and will be take up to 10 days to be processed. If you do not receive your refund after the 10th day, contact customer service at orders@freshlink.co.nz
- Freshlink may from time-to-time update its Terms and Conditions. Any changes to these Terms and Conditions will take immediate effect when sited on the website. Your continued use of the Online Services will represent you agreeing to these terms.